FREQUENTLY

ASKED QUESTIONS

You’ve got questions. We get it.

Cake can seem complicated!

It is best to eat it within 48 hours of receiving for optimal freshness. We recommend serving fresh fruit and/or floral cakes the day you receive it to enjoy them at their freshest.

Once your cake has been colelcted or delivered, please store it safely in the fridge until the recommended time prior to serving, which should be indicated on the packaging.

As a general rule and weather depending – cold days take out 3-6 hours prior, hot days take out an hour to an hour and a half prior to serving so that cake can come to room temperature. No one likes cold cake! Please make a judgement call though – if it’s really hot rather be safe than sorry. The cake will react to heat as butter would so keep that in mind!

It’s really important that you bring the cake to room temperature before serving (do not microwave to do this). Make sure you keep it away from any form of heat or direct sunlight.

Leftover cake freezes really well too, just FYI!

Yes, but we only deliver in the Cape Town area. Please note that delivery comes at an additional cost, which will be calculated from our studio to the drop-off point.

Delivery is charged at a premium rate as we work with our partners, Fresh Drop, who knows how to handle our orders and get it to you safely.

Pre-orders can be collected at the below address Tuesday – Saturday.

Unit G08 Makers Landing Cape Town Cruise Terminal, Foreshore Cape Town 8001

Call us on 078 005 4901 if you’re struggling to find us!

In ordering and paying for your cake and sweet goodies you acknowledge and accept our terms and conditions.

 

Everything we do is made to order according to our availability so get in touch sooner rather than later! We have a dedicated amount of website order slots per month which fill up quickly, season-dependent.

Website orders close 28 – 48 hours (depending on the cake you choose) prior to the day unless fully booked ahead of time.

You can browse and request a cake via our shop section. Just choose your preferred cake style, choose your flavour and colour options and add to your cart. You can check out immediately so you’re all booked and ready to go!

The size of your cake will depend on how many servings it needs to be and those servings can either be a full dessert portion or a petite portion. Click here to view our size and serving guide.

We recommend dessert portions if you are serving the cake as dessert and petite portions if serving as cocktail servings or as part of a dessert table.

*NOTE: these servings are a guide – if you know you can eat a hefty slice of cake (let’s be friends forever 👯) rather opt for a cake that gives you a few extra dessert servings!

We specialise in creatively crafted buttercream cakes.

As awesome as they are, novelty cakes covered in fondant and adorned in figurines are not our thing!

Sorry, unfortunately not. We can never predict how busy each week may be, so fitting in a last-minute cake can’t be guaranteed. Do however send us an email to see if we can help you out

Yes, we work in a kitchen with nuts. If you have a nut allergy, please inform us. While we’ll do our best to avoid contact, we can’t guarantee it due to frequent nut use. Ordering is at your own risk.

Please be sure to read our terms and conditions.

Most of our cake designs can be ordered as gluten-free. Check the cake flavour section when ordering the cake you want. If there is a gluten-free option, then yes.

If you’re looking for vegan treats, we’ve got you covered too! Click here to view the range.

All decorative elements we put onto our cakes, from flowers and glitter to gold leaf are non-toxic and not harmful to humans. Decorations like gold leaf and glitters in particular are safe to use on cakes for decorative purposes only, consumption will not harm a person but it cannot be classified as “edible” since it is not a food (see below).

Edible applies to a recognised foodstuff only. Under EU regulations foodstuff means something which the body absorbs – something with nutritional value. This causes confusion – if a product is not a recognised food in its own right then it cannot be officially classed as edible. So, for example, an icing colouring paste based on sugar may be edible while a colouring may be non-toxic.

Non-Toxic applies to all products which are still considered safe should you eat them, but which are not recognised as foods in their own right. This classification applies to a proportion of icing colourings and additives for no other reason than that our bodies do not absorb them – they simply pass through. They are controlled by UK and EU regulations and considered safe. Manufacturers may keep themselves right by stating for decorative use only (or some similar phrase) but they are only designed for use with food items.

We don’t follow the traditional fondant covering style on our cakes. Instead, we use fondant to craft abstract elements and textures.

Need figurines? Give us a heads up – we have an awesome artisan we outsource to! 😉

It depends on what you want to change and our availibilty at the time.Please give us at least 5 days notice via email and we can let you know if we can accomodate your change.

All updated orders will be confirmed via email. No order information should be changed via phone call or social media.

No, all orders need to be paid for upfront.

Make sure your cars air conditioning is on and that you’ve put the cake box flat on the floor of your car and not on your seats. Once home or at the venue keep your cake refrigerated and bring to room temperature before serving. We don’t recommend driving for more than 4 hours with a cake in the car.

Please remember that some flowers are more sensitive than others & can wilt quicker. We recommend serving floral cakes the day you receive it.

Availability of specific flowers will vary seasonally and we work with what is available. Because of this flower colours can be requested but specific floral types cannot.

Costs are based on cake design, flavour selection and cake size.

If you want us to deliver this will be an additional fee.

Yes we do! Cake tastings can be ordered online and consultations will take place over email. We do not offer in-person consultations.

Tastings can be booked online here.

Nope.

The cake does however come on a neatly finished off white (or black) cake board (if you have a look at our Instagram page you will see all our cakes come on this board).

I’M STILL STUCK.

If you are still not sure of how to order a cake or want to chat to us please feel free to email us at [email protected] – please allow a 48hr business day response period as we are generally covered in frosting all day.

OPENING HOURS (Online Orders Only!)
TUES | 14:00 – 17:00
WED – FRI | 09:00 – 17:00
SAT | 09:00 – 15:00