Frequently Asked Questions

You’ve got questions. We get it. Cake can seem complicated!

In ordering and paying for your cake and sweet goodies you acknowledge and accept our terms and conditions.

Everything we do is made to order according to our availability so get in touch sooner rather than later! We have a dedicated amount of website and bespoke cake order slots per week which fill up quickly, season depending.

 

 

Custom orders require you to get in touch at least 4 weeks prior where occasion cakes ordered through the website can be ordered with a shorter lead-time, depending on availability.

You can browse and request a cake via our shop section. Just choose your preferred cake style and fill out the request form. We will then send you an email and invoice once your order has been accepted!

Click here to get going. 

If you want to have a custom cake or bridal cake designed click here to send through a request.

The size of your cake will depend on how many servings it needs to be and those servings can either be a full dessert portion or a petite portion. Click here to view our size and serving guide.

We recommend dessert portions if you are serving the cake as dessert and petite portions if serving as cocktail servings or as part of a dessert table.

*NOTE: these servings are a guide - if you know you can eat a hefty slice of cake (let's be friends forever 👯) rather opt for a cake that gives you a few extra dessert servings!

We specialise in creatively crafted buttercream cakes.

 

As awesome as they are, novelty cakes covered in fondant and adorned in figurines are not our thing! We will happily come up with a creative solution to incorporate your theme in ways that remain true to our style 😜

 

Take a scroll through our Instagram page, @sweet.lionheart, to get an idea of our style.

Sorry, unfortunately not. We can never predict how busy each week may be so fitting in a last-minute cakes can’t be guaranteed. Do however send us an email if you would like to be put on a waiting list in case another order is cancelled.

Yes, we do work in a kitchen that uses nuts and nut products. If you have a nut allergy please do be sure to inform us. We will try our best to not let your order get in contact with nuts but because we do work with nuts often we cannot guarantee this – ordering from us is entirely at your own risk.

Please be sure to read our terms and conditions.

Check the cake flavour section when filling out the request form for the cake you want. If there is a gluten-free option, then yes.

 

If you're looking for vegan treats, we've got you covered too!

All decorative elements we put onto our cakes, from flowers and glitter to gold leaf are non-toxic and not harmful to humans. Decorations like gold leaf and glitters in particular are safe to use on cakes for decorative purposes only, consumption will not harm a person but it cannot be classified as “edible” since it is not a food (see below).

Edible applies to a recognised foodstuff only.  Under EU regulations foodstuff means something which the body absorbs – something with nutritional value.  This causes confusion – if a product is not a recognised food in its own right then it cannot be officially classed as edible.  So, for example, an icing colouring paste based on sugar may be edible while a colouring may be non-toxic.

Non-Toxic applies to all products which are still considered safe should you eat them, but which are not recognised as foods in their own right.  This classification applies to a proportion of icing colourings and additives for no other reason than that our bodies do not absorb them – they simply pass through.  They are controlled by UK and EU regulations and considered safe.  Manufacturers may keep themselves right by stating for decorative use only (or some similar phrase) but they are only designed for use with food items.

We don't cover our cakes in fondant in the traditional way - we do use fondant to create abstract elements and textures 😉

We recommend eating your cake within 48 hours of receiving it. If you are not having it the same day it’s best you wrap the entire cake box that it comes in with 2 to 3 layers of clingfilm before storing in the fridge. By doing this the cake is safe from fridge odours and helps any flowers to remain fresh. 

 

Note that once your cake has been delivered to your home or the specified venue, please store it safely in the fridge until the recommended time prior to serving (weather depending - cold days take out 3-6 hours prior, hot days take out an hour to an hour and a half prior to serving) so that cake can come to room temperature. No one likes cold cake!

 

It's really important that you bring the cake to room temperature before serving (do not microwave to do this). Make sure you keep it away from any form of heat or direct sunlight. 

 

Leftover cake freezes really well too, just FYI!

Yes, as long as you give us at least 5 days notice. Simply send us an email with your changes. All updated orders will be confirmed via email.

Of course! Just use the description of the cake on Instagram to find it on our website when ordering. If you can’t find it just email us and we can help you out. 

 

Please note that each cake is a unique creative expression, with no cake being exactly the same. We create something unique and beautiful for you each time inspired by your flavour choice and design guidelines, never an exact replica. Please do not ask us to copy another cake designers work!

No. All orders need to be paid for upfront. After your request has been accepted we will invoice you accordingly. If you cancel more than 5 working days before your order is due we will fully refund you.

Yes, but we only deliver in the Cape Town area. Please note that delivery comes at an additional cost, which will be calculated from our studio to the drop-off point.

 

Delivery is charged at a premium rate as we use a dedicated driver that knows how to handle our orders and get it to you safely. 

 

For bridal orders we personally deliver and delivery rate is quoted on a case-by-case basis.

Make sure your cars air conditioning is on and that you’ve put the cake box flat on the floor of your car and not on your seats. Once home or at the venue keep your cake refrigerated and bring to room temperature before serving. 

As we are an online bake shop we do not have a store-front.

*Visits are by appointment only!*

Shop 4
Ground Floor
37 Durham Avenue
Salt River
Cape Town
7925

Call us on 078 005 4901 if you’re struggling to find us!

Availability of specific fruit and flowers will vary seasonally but we will always try our best to suggest a suitable substitution if need be!

 

For bridal orders florals are best sourced by your florist and we apply when we deliver - should you want us to source there will be an additional fee.

 

For custom and website cake orders for birthdays tell us what colours to work with and we will source accordingly. 

You are quoted based on your cake design, flavour selection and cake size (we determine this by your amount of servings).

 

If you want us to deliver this will be an additional fee.

Yes we do! Bridal tastings and consultations will only be discussed if we have confirmed that we can assist for your big day and you have accepted a rough quote for your cake.

 

Options are as follows:

 

OPTION 1 | consultation only:

The bridal pair come in for a consultation with the cake designer 

  • R400 for a 45 minute consultation
  • R400 for an optional add-on of one graphic illustration of your cake design concept with one revision

 

OPTION 2 | consultation + in-kitchen tasting (limited to 4 pax):

The bridal pair come in to taste mini-cupcake tasters of the various flavour profiles selected and in addition have a 45 minute consultation with the cake designer.

  • R400 consultation fee + R150 for a single tasting (pick one flavour combo)
  • R400 consultation fee + R200 for a double tasting (pick two flavour combos)
  • R400 consultation fee + R280 for a triple tasting (pick three flavour combos)
  • R400 consultation fee + R370 for a quadruple tasting (pick four flavour combos)

 

  • R400 for an optional add-on of one graphic illustration of your cake design concept with one revision

 

OPTION 3 | taster box:

We put together a taster box of 6 or 12 tasters for you to do your bridal tasting in the comfort of your own home. Consultation for the big day will take place over email.

  • R150 for a single tasting (pick one flavour combo) - 6 tasters
  • R200 for a double tasting (pick two flavour combos) - 6 tasters (3 of each flavour profile)
  • R280 for a triple tasting (pick three flavour combos) - 6 tasters (2 of each flavour profile)
  • R310 for a triple tasting (pick three flavour combos) - 12 tasters (4 of each flavour profile)
  • R370 for a quadruple tasting (pick four flavour combos)  - 12 tasters (3 of each flavour profile)

 

*Please note that due to COVID-19 we are encouraging social distancing options 1 and 2 are currently not available. Only take-home taster boxes are allowed and can be either collected from our studio (please call us when you are outside and we will bring it to your car) or delivered to your home at an additional fee.

We do not rent out any stands, platters, cutting knives etc. This will need to be sourced by you or your decor team.

The cake does however come on a neatly finished off white (or black) cake board (if you have a look at our Instagram page you will see all our cakes come on this board).

Have a look at our range of sweet treats!

I’M STILL STUCK.

If you are still not sure of how to order a cake or want to chat to us please feel free to email us at info@sweetlionheart.com – please allow a 48hr business day response period as we are generally covered in frosting all day.


OPENING HOURS

Due to us being an online bake shop our operating hours are dependent on orders. If you want to come and visit our kitchen please make an appointment via email.

WE'LL BE BACK!

Due to COVID-19 & the need to social-distance we are unable to host physical workshops at this stage. We are taking all steps necessary to ensure our & your safety during these times.

In the meantime leave your email address below & we'll holler when we can have you over at our studio again!

PS: Don't forget about our online classes too!