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   FREQUENTLY ASKED QUESTIONS  

Disclaimer | You SHOULD read this!

In ordering and paying for your cake and sweet goodies you acknowledge and accept our disclaimer terms.

I have a nut allergy. Do you work with nuts in your kitchen?

Yes, we do work in a kitchen that uses nuts and nut products. If you have a nut allergy please do be sure to inform us. We will try our best to not let your order get in contact with nuts but because we do work with nuts often we cannot guarantee this – ordering from us is entirely at your own risk.

Are all the decor elements on your cakes edible?

All decorative elements we put onto our cakes, from flowers and glitter to gold leaf are non-toxic and not harmful to humans. Decorations like gold leaf and glitters in particular are safe to use on cakes for decorative purposes only, consumption will not harm a person but it cannot be classified as “edible” since it is not a food (see below).

 

Edible applies to a recognised foodstuff only.  Under EU regulations foodstuff means something which the body absorbs – something with nutritional value.  This causes confusion – if a product is not a recognised food in its own right then it cannot be officially classed as edible.  So, for example, an icing colouring paste based on sugar may be edible while a colouring may be non-toxic.

Non-Toxic applies to all products which are still considered safe should you eat them, but which are not recognised as foods in their own right.  This classification applies to a proportion of icing colourings and additives for no other reason than that our bodies do not absorb them – they simply pass through.  They are controlled by UK and EU regulations and considered safe.  Manufacturers may keep themselves right by stating for decorative use only (or some similar phrase) but they are only designed for use with food items.

How do I place an order?

You can browse and request a cake via our store section. Just choose your preferred cake style and fill out the request form. We will then send you an email an invoice once your order has been accepted.  Click here to get going. Should you wish to have a custom cake designed kindly email us on custom@sweetlionheart.com with your brief.

Can I collect my cake the day before my event?

Sure thing! As we recommend eating the cakes within 48 hours from collection, it’s best you wrap the entire cake box that it comes in with 2 to 3 layers of clingfilm before storing in the fridge. By doing this the cake is safe from fridge odours and helps any flowers to remain fresh. Bring the cake to room temperature before serving (do NOT microwave to do this). Make sure you keep it away from any form of heat or direct sunlight!

Oops! I need to cancel my order.

We offer a full refund if you cancel your order within 5 working days before the date you wanted it for. Please email us with your order code to request cancellation.

Can I make changes to my order?

Yes, as long as you give us at least 5 days notice. Simply send us an email with your changes. All updated orders will be confirmed via email.

How far ahead of time should I book my cake?

The earlier the better – we recommend 7 working days at the very least. Orders are taken on a first come, first serve basis and are limited to availability.  All of our cakes are made to order and we can never know how busy we may be when you need your cake. When requesting to order your cake via the store you are required to enter the date you need it by so that we can accept or decline your order accordingly.

I need a cake urgently. Is there any chance you can squeeze my order in?

Sorry, unfortunately not. We can never predict how busy each week may be so fitting in a last-minute cake can’t be guaranteed. Do however send us an email if you would like to be put on a waiting list in case another order is cancelled.

I saw a cake on your Instagram feed that I like. Can I order a similar one?

Of course! Just use the description of the cake on Instagram to find it on our website when ordering. If you can’t find it just email us and we can help you out. Please note that each cake is a unique creative expression, with no cake being exactly the same.

Would you cover my cake in fondant?

What you see on our online store is what you get. If the cake isn’t covered in fondant in the listing, we won’t cover it in fondant unless stated otherwise.

Do you do gluten-free or vegan cakes?

Check the cake flavour section when filling out the request form for the cake you want. If there is a gluten-free or vegan option, then yes, that design can accommodate that kind of sponge. we do have a vegan shop section listing all options there too.

Can I order now and pay later?

No. All orders need to be paid for upfront. After your request has been accepted we will invoice you accordingly. If you cancel more than 5 working days before your order is due we will fully refund you.

Can you deliver my cake?

Yes, but we only deliver in the Cape Town area. When filling out a cake request form you are required to select ‘Pick up’ or ‘Delivery’. Please note that delivery comes at an additional cost, which will be calculated according to where you are and will be added to your cake order invoice.

If you are a little further out of Cape Town, let us know then we can arrange to personally deliver at an additional cost.

What is the best way to handle my cake once I've collected it from your kitchen in Woodstock?

Make sure your cars air conditioning is on and that you’ve put the cake box flat on the floor of your car and not on your seats. Once home, keep your cake refrigerated and bring to room temperature about an hour before serving. Do NOT microwave to heat it up.

Where is your kitchen?

As we are based online we do not have a shop front. If you want to come visit please make arrangements with us beforehand.

Shop 4
Ground Floor
37 Durham Avenue
Salt River
Cape Town
7925

Please try to find parking on the street when coming to visit. Call us on 071 394 0273 if you’re struggling to find us!

 

I’m still stuck.

 

If you are still not sure of how to order a cake or want to chat to us please feel free to email us at info@sweetlionheart.com – please allow a 48hr business day response period as we are generally covered in frosting all day.


OPENING HOURS

Due to us being an online business our operating hours are dependant on orders. If you are wanting to organise collection of your cake please chat to us on email about times.

We do not have a shop front and only make cakes to order. If you are collecting your cake a time is prearranged when placing your order. If you want to come and visit our kitchen please make an appointment via email.